What courier do you use for deliveries?
We use UK Mail to send most of our UK orders.
Ride on Toys reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.
How long does it take for home delivery?
We currently offer 1-2 working days, primarily on a 24 hour service, however, for larger items they may be sent out via the 48 hour service.
I placed an order on Friday for next day delivery, why did I not get it until Tuesday?
Our cut off point is 2pm, Monday to Friday. Any order placed after 2pm will be processed through our dispatch system the next working day. We currently do not deliver at weekends.
Why am I being charged for delivery on my order when it states standard delivery is free?
All our delivery charges are pre-set by our courier company. We sell some oversized items which require a specialist courier company to fulfil the delivery, there is an additional charge for these. Also, our courier company consider some surcharge postcodes ‘Out of area’. There is an additional charge for these also. You can find a list of all [oversized items here] You can find a list of all.
I haven’t received a dispatch email/email confirmation?
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from a noreply email address. To ensure emails reach you, add the domain @outsideplay.co.uk to your safe senders list.
Can I collect?
We offer a reserve and collect service. This is available on the checkout page. Please be aware, you are unable to reserve it, however, we do have back order options available for selected products.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Why can’t I select next day delivery?
We can only offer next day on goods we have in stock at our dispatch depot.
Can I track my item?
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
Please visit: www.dhl.co.uk/en/express/tracking.html
Please note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 2pm (GMT/BST) Monday to Friday. For orders placed after 2pm daily, your order will may not be trackable until it has been collected from us the following Monday.
Can someone else sign for my delivery?
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
Do you deliver to PO Box addresses?
No. Many of our items are unsuitable for P.O. Box Deliveries.
Do you deliver to BFPO addresses?
No, unfortunately, this is not a service currently offered.
Do you offer Overseas shipping?
Unfortunately, there is not a standard service offered for Overseas shipping. Please contact for further info. https://outsideplay.co.uk/contact
I’m new, how do I order?
At Ride on Toys we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Our comprehensive catalogue system will help you find the ideal product.
Use the Search or the menus to navigate to the part you need. Once you have found a product, check the fitment information to confirm it is the correct colour and type. If in doubt feel free to call our experienced customer service team on +44(0)1630 350050
Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.
Alternatively, you can contact a member of our customer service team on +44(0)1630 350050 to place a telephone order.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
Which credit cards do you accept?
We currently accept all Credit Cards accepted via Stripe.
What currencies can I use?
We currently only accept GBP. However, you may be able to make a payment via PayPal if your currency is not GBP. PayPal may charge you for this service.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
Can I use a different payment method?
Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Do your prices including VAT?
All our online prices include VAT.
Do you offer a VAT discount?
Customers that are non-VAT applicable should contact us before placing an order, please refer to: https://outsideplay.co.uk/contact/
Can I get more information on a product?
All of our products contain an item description, we also have product promotional videos available on our Social Media.
Do you fit parts?
Unfortunately we can only supply parts, we do not offer the service to fit parts. However you can find a local garage and arrange to book at Repairanycar.com.
A part is not listed online so can you order for me?
We may be able to offer spare parts not offered on our website.
Please contact us for further information https://outsideplay.co.uk/contact/
Can I make an order over the phone?
Yes, telephone 01630 350050, our specialist team is available to take your order 9am to 5pm Monday to Fridays. We can only take an order over the phone if your delivery address and billing address are the same, and your delivery address is within the UK.
Do parts come with additional fitting kits?
None of our products come with any additional items, unless specified on the item page, under the ‘Part Details’ section.
How do I check if an item is in stock?
If an item is available to order online then this means the item is in stock. The website will clearly display the status of the stock.
However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock. We may also offer a back order service if we are expecting delivery for the item shortly.
If you do wish to know in advance if a product is in stock, please do not hesitate to contact us via email, or by phone on 01630 350050
How do I know if my order was successful?
You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.
It says out of stock on your website for my product. How long will it take to get in?
Products which are ‘Out of Stock’ vary greatly to get them back in stock. To get an estimate time please call call us on 01630 350050
Do you price match?
We may be able to price match you for certain products, please contact us on 01630 350050
The item I bought is now in sale, can I get the difference refunded?
As an online business our prices change in accordance with trends, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be.
You can of course return the item for a full refund and then re-order the item at its markdown price, provided it is returned in accordance with our returns policy. Please note, we cannot guarantee that another customer won’t purchase this item first.
Where is my order?
Most of our deliveries are sent via UKMail and we will send you an automated email with the tracking number of your order. You can also find the tracking number via email.
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
Can I have an update on my order status?
You can get an update on your order status by checking your order in your My Account section.
Can I pay for a Click&Collect order online?
No, currently we only offer the service to collect and pay in store.
I have a new email address, and I am unable to reset my password. How do I change my password?
We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.
Refunds and Returns
How do I return an item?
For information on returning an item please call us on: 01630 350050
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.
We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.
Should you have any queries about your return, please feel free to contact our Customer Service team via email, or phone on 01630 350050
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
What do I do if I have received a damaged item?
At Ride On Toys we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to [email protected] Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.
Who pays for return postage?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost.
Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
Why have you not refunded the original delivery charge?
If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.
How do I make a complaint?
If you are not happy about any service we offer or you have a general comment, feel free to write to us on [email protected]