On every product page, you will find the delivery options available for that product. The options are as follows and will show delivery times for UK MAINLAND depending on which warehouse our stock is located in. You will be asked to make your selection in the checkout.
Standard (3-5 day delivery) UK Mainland
Northern Ireland – We are currently unable to ship parcels to Northern Ireland Due to complications caused by Brexit and import export procedures
Southern Ireland – We are currently unable to ship parcels to Southern Ireland Due to complications caused by Brexit and import export procedures
Highlands and Islands £40.00 Surcharge for all Large Ride On & Quad Bikes that are palatalised. Items under 25kg are included in free postage
Expedited (order by 2pm Monday – Thursday for next day delivery) when you choose this method of hipping.
Click and collect from our warehouse i currently unavailable due to covid restrictions
International – We Do Not Ship Internationally
Standard Mainland UK Delivery
FREE on orders over £50 £4.99 on orders up to £49.99
Delivery within 3-5 working days
National Courier Signature Required & Trackable
IV1 | IV2 Postcodes
Delivery within 3-5 working Days
National Courier Signature Required & Trackable
Collect from our Warehouse
1.1 All goods are subject to availability.
1.2 Items ordered will be delivered as soon as possible in accordance with the requested delivery service. All delivery charges shown are for 3 to 5 day delivery of items in stock to U.K. mainland addresses only. If you require delivery to non-U.K. mainland address charges will vary depending upon the destination. Please contact us to discuss your requirements.
1.3 We will try to ensure that delivery is made within the estimated time scales.
1.4 For products listed on our Web Site outstanding orders can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given.
1.5 You should check your order carefully when it is delivered to you. In the event of any goods delivered by us being damaged in transit, or failing to match the items ordered by you, then you should notify us promptly and within 48 hours to [email protected] We use independent couriers in order to deliver goods to you a quickly and efficiently as possible. We need to hear from you as soon as possible if you believe that your order has been damaged in transit so that we can investigate the matter with our couriers.
1.6 Any product with free delivery will only include the free service within mainland England. And the items will be sent by economy service and can take up to 7 working days during peak times.
1.7 Be aware by accepting our terms and conditions you give permission for your delivery to be left in a safe place/doorway/porch or received by a neighbour and something goes wrong, you will still be considered to have received the delivery. From this point on you take the risk and we will not take responsibility if its lost or stolen. Our contract with you is complete as soon as the parcel is delivered to your GPS location.
Liner Troubleshooting For Bestway Steel Pro Framed Pools
Liner is punctured (please note punctures are not covered under the manufacturer’s warranty)
To locate the puncture on an inflatable liner it is best to apply diluted washing up liquid from a spray bottle to the surface of the whole liner and around the inflation valve. Bubbles should appear where the puncture is located.
To fix a puncture you will require a repair kit. We would suggest using a waterproof repair patch or epoxy vinyl glue.
Make sure the pool is set up on a level ground surface so the pressure from the water is equal throughout the liner. Also check for any debris or sharp objects which could cause harm. The first thing to check if you suspect the liner is losing water is to monitor the water level by filling it to the maximum line and gauging how quickly it drops. There may be a split seam or issue with the drainage plug causing the leak. If the pool has a filter pump we would suggest checking the hose connections are sealed correctly.
Bulged Liner (Fast Set Pools)
Deflate the liner slightly to eliminate the bulging. Please be aware changes in the ambient temperature outside will cause the air inside the liner to expand or contract. On hot summer days we would suggest deflating the pool ring slightly. On colder winter days you may notice the liner looks a little soft and needs some more air.
Discoloration or colour has faded
Products such as washing detergent, moisturiser, deodorant, make-up, sun lotion or fake tan can cause discolouration. We would suggest showering before using the pool to avoid this. If the problem does occur you can use washing up liquid, stain remover or miracle pads to remove stains or marks.
We would not advise that the pool is left in direct sunlight. We would suggest setting the pool up in a shaded spot or using a gazebo or canopy to help protect the pool.
The liners have been tested for discolouration due to chemicals and it would need at least 5 times the advised amount of chemicals to cause any bleaching or loss of colour. To avoid this we suggest that the pool is dip tested with the Clearwater test strips daily to check chemical levels.
Mould can occur if the pool is not completely dry when folded or put away. Humidity and dampness can cause mould to grow due to stagnant water.
By keeping the water treated with the correct chemical levels, drying the pool liner completely when it is packed away and maintaining the pool in a clean state when in use you should avoid issues such as this. However, should the problem arise we would advise to use a solution of water and washing up liquid or stain remover to remove the mould.
If the troubleshooting does not resolve the problem, please contact the aftersales team for further advice and so we may assist further. If you are no longer within your warranty period,
Frame Troubleshooting – Rusty / Mis shaped Pool
This is normally caused when the pool is not set up on flat level ground. We would suggest moving the pool to a different site and setting it up again. Leaving it like this can cause a lot of pressure to build on parts of the pool which could cause it to collapse. Please make sure the pool is not set up on gravel, sand, chippings or other uneven ground types. This type of damage is not covered under the manufacturer’s warranty so you may need to replace parts.
This is normally caused either by the pool not being set up on flat level ground or someone standing or leaning on the frame of the pool. We would suggest moving the pool to a more suitable location. We would also advise that you do not stand on the frame of the pool, the ladder must be used for entering and exiting the pool. This type of damage is not covered under the manufacturer’s warranty so you may need to replace parts.
Frame bending inwards
This is normal. The pool will bend inwards until the pool has been filled up to 80% capacity. Please see the pool manual for more detailed information and images.
The frame is covered in a rust resistant coating in order to avoid this. Please make sure the poles are completely dry when they are stored. Any damage to the poles such as scratches or bent parts can cause the coating to crack causing rust. This type of damage is not covered under the manufacturer’s warranty so you may need to replace parts.
Poles stuck to liner
Please try to remove as many poles as you can from the liner. Photograph any damage to the liner and poles. You will need to contact Bestway Support for further assistance with this issue.
If the troubleshooting does not resolve the problem, please contact the aftersales team for further advise and so we may assist further. If you are no longer within your warranty period,