Our Returns and Refund Policy cover all purchases with Outsideplay formerly Ride on Toys domain 
 
Thank you for your purchase. We hope you are happy with your product. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
 
RETURNS WITHIN 14 DAYS 
 
All returns must be postmarked within fourteen (14) days of the purchase date this is classed as your cooling off period. All returned items must be in new unopened in unused condition, with all original tags and labels attached and in its original packaging and pallet if it was dispatched on a pallet and returned in retail saleable condition. Please note, you will be responsible for all return shipping charges.
 
EXCHANGES
 
You May send items back for an exchange within the 14 day cooling off period provided it is returned to us with all original tags and labels attached and in its original packaging returned in retail saleable condition. Please note, you will be responsible for all return shipping charges.
 
CHANGE OF MIND 
 

You May send items back if you have changed your mind within the  14 day cooling off period provided it is returned to us with all original tags and labels attached and in its original packaging returned in retail saleable condition. Please note, you will be responsible for all return shipping charges.

 
FAULTY ITMES
 
If your item develops a fault :-
 
Within 14 Days 

All goods sold offer a 6 months Parts Replacement warranty if the item has a manufacturing default. We ask you send us the faulty part back and we will inspect the part for a manufacturing fault within 72 working hours and once agreed it is manufacturers faulty we will send  a replacement part out.  In all occasions you will be expected to remove and fit the parts yourself.

You can send the item back for exchange or refund as per the 14 day cooling off period. However on return the item will be inspected and tested by an in house technician if the item is returned back to us and the item is not a manufacturing defect then you may be charged as per the exceptions below. If the item is found to be manufactures faulty we will refund you within 14 days of us receiving the return back. Minus any collection costs if you have asked us to collect. 

Any Refunds will be sent back to the same payment method as we received. ie. if you paid debit card the refund will be made back to the same card. If you paid paypal it will be be refunded back to the paypal account. 

Please email [email protected] with a photograph of the problem part and request an RMA number to return the faulty part to us for replacement. 


If no manufacturing fault is found you will be charged a fair usage fee as per Exceptions below. 

Please see Exceptions below for Mechanical items such as Quad Bikes, Go Karts, Ride On Toys.
 
 
Within 30 Days 

All goods sold offer a 6 months Parts Replacement warranty if the item has a manufacturing default. We ask you send us the faulty part back and we will inspect the part for a manufacturing fault within 72 working hours and once agreed it is manufacturers faulty we will send  a replacement part out.  In all occasions you will be expected to remove and fit the parts yourself.

You can send the item back for Repair or Replacement . However on return the item will be inspected and tested by an in house technician if the item is returned back to us and the item is not a manufacturing defect then you may be charged as per the exceptions below. If the item is found to be manufactures faulty we will refund you within 14 days of us receiving the return back. Minus any collection costs if you have asked us to collect. 

Any Refunds will be sent back to the same payment method as we received. ie. if you paid debit card the refund will be made back to the same card. If you paid paypal it will be be refunded back to the paypal account. 

Please email [email protected] with a photograph of the problem part and request an RMA number to return the faulty part to us for replacement. 

If no manufacturing fault is found you will be charged a fair usage fee as per Exceptions below. 

Please see Exceptions below for Mechanical items such as Quad Bikes, Go Karts, Ride On Toys.

 
Between 31 Days and 6 Months 


All goods sold offer a 6 months Parts Replacement warranty if the item has a manufacturing default. 

After 30 days we assume the item has been used and was working and received in good condition as no claim was made within 30 days

Please email [email protected] with a photograph of the problem part and request an RMA number to return the faulty part to us for replacement. We ask you send us the faulty part back and we will inspect the part for a manufacturing fault within 72 working hours and once agreed it is manufacturers faulty we will send  a replacement part out.  

Please see Exceptions below for Mechanical items such as Quad Bikes, Go Karts, Ride On Toys.

No Refunds will be made once you have had the product for 30 days we only offer a manufacturers parts replacement service. In all occasions you will be expected to remove and fit the parts yourself. 
 
DAMAGED ON ARRIVAL
 
Any Damaged Goods Must be Notified to us by email within 48 Hours 

email: [email protected] (This will not be accepted by telephone)

We will then claim the damage with the courier and ask the courier to collect the goods at their cost . Whilst we organise for a replacement to be sent out to you also at the courier cost. After 48 Hours we will not accept any claims for damage in transit and it will be accepted that the goods arrived to you in good condition. 
 
 
WRONG PRODUCT RECEIVED 
 

We’re only human and sometimes we make mistakes – if we’ve made a mistake please email us at [email protected] or call +441630 350050 and we will rectify the situation by collecting the incorrect product and sending out the correct item within 48 hours.  Once the incorrect item is collected we will then dispatch the correct item. The sooner you can contact us the sooner we can start to rectify our mistake. 

 
ITEM NEVER ARRIVED 
 
We send you a tracking number at the stage of dispatch to the email address you registered when ordering. We use an economy delivery service which can take up to 3 working days, however in peak times such as Christmas and during lockdowns this can extend to 5 working days. 

If the item has not arrived after 5 working days or your tracking says it is lost please contact the courier with your tracking number, once you have done this please contact us by email [email protected] or call +441630 350050 and we will liase with the courier to see if it is lost and will send a replacement after the item has not been delivered after 7 working days of dispatch. You can at this point also request the item be refunded.  
 
 
CANCELLING AN ORDER AFTER ORDERING
 
Our couriers collect from our warehouse around 2pm every working day. If your order has left the building and you have received a tracking number and dispatch email you will need to wait for the item to arrive and then follow the returns procedure as above for Change Of Mind. Once the item has left us and is the hands of the courier system its like trying to stop a letter once you’ve posted it in the post box. 
 
If we have not dispatched your item please call us straight away and we will stop it from being collected and issue a refund the same day. as per the refunds section below.  
 
RETURN PROCESS
 
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and send your return to the following address:
 
Outside Play
Attn: Returns
RMA # to be requested
The Hanger
Market Drayton, TF9 2DB  
United Kingdom  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. If you require a courier for return we recommend parcelmonkey.co.uk or parcel2go. 
 

HELP WITH COLLECTION

 If you ask us to collect the item, we will deduct from any refund
 
Small item Upto 12KG – £8.95
 
Medium Item 12.1kg-20kg – £19.95
 
Large Item 21kg+ Pallet Service – Collection price is based on Postcode
 
Typically £48.95 within a 100 mile radius of TF9 2DB over 100 mile can be up to £90.00
We cannot collect goods from Northern or Southern Ireland Highlands, Islands Or Channel Isles.
 
For certain products we are able to arrange collection from you at your cost, as an alternative to you returning the goods yourself- please contact us for details. 
 
All products must be in their original packaging. If your item arrived on a pallet you will need to retain the pallet to enable the courier to collect it. Couriers will not accept items not suitably boxed and for larger items on a pallet. 

FLAMMABLES – FUELS 

Quad Bikes and Petrol products must under NO Circumstances be sent back through the network with fuel in the tank or carb and can lead to an fine of up to £249 for sending flammable / hazardous goods through the network if it gets detected this fine will be past onto the customer and the couriers are within there rights to dispose of and destroy the product of which we will not take any liability. 
 
 
REFUNDS
 
 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) working days from the receipt of your item to process your return or exchange. Paypal refund will hit your account instantly after processing. Credit and Debit cards take your bank 5-10 working days to process, this is not a process we have any control over and is controlled by your card issuer. 

All Items Returned Please Note 
     ●     Upto A 20% restocking fee will be charged for returns where the return comes back and is in new saleable condition
     ●    Upto 50% Usage fee will be charged on the value of the product where it is returned used and not faulty or covered by warranty. 

     ●    All Returns Must Include All Original Accessories and Original Packaging   
 
EXCEPTIONS    
 
Inflateable Pool Products – Inflateable products are not covered under any manufactures warranty. 
 
Ride On Toys Moulded Plastics – Marks and imperfections on Plastic Injected Moulded items

All ride-on cars, quads and motorbikes have fabricated bodies; therefore Unfortunately items made from moulded plastic may have slight mould irregularities such as small dents in the plastic or scratches, so you may see imperfections and blemishes on the body & windscreen. These are an unavoidable side effect of the manufacturing process

 
It is important to note that we are not unique to this as issue happens in quite a few industries where plastic is fabricated this way. These irregularities are purely cosmetic and do not affect the operation of the toy and as such are not considered a warranty issue.

  
Quad Bikes and Dirt Bikes 


All motorbikes and quad-bikes, are dangerous. Please wear safety equipment at all times when using bikes or similar machines. The use of any powered vehicle could involve the risk of injury or death. Please use these products in a responsible manner.

The products that we supply are technical & mechanical products, which require mechanical knowledge and skill to use and maintain. You should not purchase this product unless you have a good understanding of how to use and maintain mechanical products.

None of the bikes we provide are ‘road legal’ and are not for use on the public highway. These bikes are intended to be enjoyed on private property. Use of these bikes on a public highway could result in criminal proceedings.

Due to the nature of these items being used off road. For example, if you use your machine in mud/sand, then the salt will cause corrosion and metals including bearings, frames can become rusty and fail, which may mean you need to replace them. These will not be covered under warranty but classed as a general wear and tear item. We therefore recommend you you clean your machine after every use (but do not use a power/jet washer) which may cause debris and water to enter switched or electrical circuit.

The Following parts are not covered by any warranty:

– Chains & Belts

– Batteries

– Fairings/ bodywork (48 hours after delivery- photos required)

– Pull Starts or Inner Cogs

– Clutches or springs

– Welding and frames

– Seats

– Brake(s) or Callipers;

– Exhaust Pipes;

– Tyres, Wheels, valves and Inner Tubes;

– Spark Plugs;

Any other parts of a similar wear and tear nature to those listed above and any part that has been damaged as a result of accident damage or lack of maintenance.

If within any warranty period your machine develops a fault, you must contact us and we will:

Advise how to best rectify the problem and dispatch parts, without charge, during the first 7 days, providing the parts required are under warranty. Please note customers will be expected to fit parts themselves, guidance will be available on technical issues.

This product should not be used on public roads, and should not be used by minors under 14. It requires a small amount of home assembly. Instruction and a basic tool set will be provided, but a competent adult must carry this out. It will also require constant maintenance to ensure it is in safe working order. All bolts, nuts, cables, fixings, wheels, tyres, chain, sprockets etc MUST be checked before EACH ride to ensure that it is SAFE to Ride!   
 
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
+441630 350050